Report a problem / ACT Menlo Park

Noticed something that needs fixing in your neighborhood such as a damaged street sign, pothole or a streetlight outage? Report it using ACT Menlo Park.

We created ACT Menlo Park, a platform to report non-emergency issues from a smartphone, tablet or desktop computer. We track these issues and provide updates as they are acknowledged and resolved during normal business hours.

NOTE: ACT Menlo Park is not to be used for emergencies. For urgent matters that require immediate attention or a police response, please call 9-1-1.

What can you report? 

Residents can report non-emergency issues for any of the following:

  • Park maintenance
  • Damaged street signs
  • Streetlight outages
  • Sidewalks/tripping hazards
  • Missed street sweeping
  • Dumping
  • And more…

How to report a problem? 

1. Collect all details

  • You will need to share the location, a description of the issue, and a photo (not required, but photos help city staff identify the problem).

2. Report it

  • On this webpage: Use the online portal below.
  • On your smartphone: Download the ACT Menlo Park app.
  • Note: You will be asked to create an account. 

3. Track your request

  • You’ll get a request number to follow progress or add comments.
  • Check updates anytime in the app or online.

Report it online

Enter the address in the search bar OR use your mouse to click on a location. The address will pop up in the location bar. Click CONFIRM LOCATION.

Report it using your smartphone

Download the app.

 

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