New Billing Portal for Menlo Park Municipal Water Customers - May 15

Published on May 13, 2024

New Menlo Park Municipal Water Billing Service Vendor

To improve customer service, Menlo Park Municipal Water is in the process of transitioning water billing services from Minol Inc. to Util360. Customers will be able to access the new portal beginning May 15.

If you are unsure if you are a MPMW customer, you can check by entering your address into the City’s interactive Water Provider’s Map.
Customers received a brochure in the mail with detailed information prior to the portal going live. You can view the PDF version here.(PDF, 767KB)

Important information:

There is no impact on set water rates and fees.
Customers will need to change their payment information with their banks if they pay through an online bill paying service.
Customers will need to update their payment information on the new portal and re-enroll in Autopay if already enrolled.
The last bill customers received from Minol Inc. was in April 2024. The first bill received from Util360 will be in May 2024.

We appreciate your patience through this transition as we improve customer service.

Please contact Util360 at 844-360-7733 with any questions about navigating the new portal, your water account, billing or payments.

Open hours:
Monday – Thursday: 7:30 a.m. – 5:30 p.m.

Fridays: 8 a.m. – 5 p.m