Published on May 19, 2025
The City Council extended the rate assistance program that provides assistance for those suffering financial hardship. The extended program runs through June 30. Qualified households may receive a 20% monthly discount on solid waste service from Recology San Mateo County and a fixed monthly discount on the fixed meter charge from Menlo Park Municipal Water. To be eligible for this pilot program, households must meet the following criteria:
Households may enroll in the PG&E CARE program on the PG&E website by calling 1-877-743-2273 or by emailing CARE program support at CAREandFERA@pge.com. After enrolling in the CARE program, please visit the City’s rate assistance program webpage for a short application form in English and Spanish. Please contact RateAssistance@MenloPark.gov with any questions about the program. For households in the California Water (Cal Water) service area, Cal Water’s Customer Assistance Program provides financial assistance for qualified households.