City promotes online services and appointments

Published on January 10, 2022

In recognition of the COVID-19 cases in San Mateo County, we want to remind our community of the many services which can be accessed online rather than in person. In person services require advance appointments.

Online services

Through the city website, several popular service requests can be completed online:

• File a public records request
• File a police report
• Manage your municipal water service account
• Manage business licenses
• Schedule a building inspection
• Submit building permit applications
• And more

In person services by appointment

To help slow the spread, we encourage the community to utilize our online services and strongly encourage everyone to get vaccinated/boosted and get tested as needed. We continue to monitor health advisories and make adjustments as needed to provide the best service and health standards for employees and residents.

Upon arrival, all visitors will be asked to follow health protocols to help keep everyone safe and healthy:

• Do not visit city facilities if you are sick or have symptoms
• Visitors are required to check in with the reception desk at the City Hall lobby south entrance
• Face coverings are encouraged for all indoor, in person appointments
• Physical distancing will be maintained between you and others when inside city facilities
• Visitors should arrive no earlier than five minutes before their scheduled appointment

Make an appointment

Further questions

For questions on city services, you can:

• Call 650-330-6600
• Text 650-679-7022
• Submit a general question
• Make an appointment