Menlo Park Municipal Water

Menlo Park Municipal Water (MPMW) provides water to approximately 22,000 residents through 4,400 service connections within two service areas: the Upper Zone (providing water to the Sharon Heights area) and the Lower Zone (providing water to areas east of El Camino Real). MPMW purchases water from the San Francisco Public Utilities Commission and is piped from the Hetch Hetchy reservoir in Yosemite National Park to Menlo Park through the San Francisco Regional Water System.

New Water Billing Provider - Util360

Customers now have access to an improved online portal with enhanced features that will include better tracking of water usage, automatic water leak alerts, more payment options, fixed billing due dates and consistent Autopay dates. Please visit menlopark.util360.com to access the portal.

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Water billing and assistance

Learn about your water bill, our past due water policy and the rate assistance program.

Water conservation

Water is a precious resource, one that has to be managed today to ensure our natural supply remains available for future generations.

Water projects and plans

Learn about Menlo Park Municipal Water's related capital projects and water planning documents.

Water providers

Several water providers operate within Menlo Park city limits. Look up your water provider by address.

Prepare for a water outage

Learn about how to prepare for a water outage.

Drought update

Menlo Park Municipal Water recommends its customers continue efforts to conserve water as California’s dry and wet spells will continue to be unpredictable.

Water service requests

Request services such as construction water meters, new connections, fire flow requests and more.

Water rates

The City Council adopted five-year water rates on May 11, 2021. The City Council also adopted new capacity charges, a one-time charge for new and upgraded connections to the water system.

Water quality

Menlo Park Municipal Water routinely monitors its distribution system for bacteriological quality, chlorine residual, general physical parameters and disinfection by-products.

Contact us

New water service and customer service
For account information, billing questions or to make a payment

Mon-Fri, 8:00 a.m. - 5:00 p.m.

menlopark.util360.com

844-360-7733

Other water-related issues

Mon-Fri, 8:00 a.m. - 5:00 p.m., closed every other Friday

Email

650-330-6750

After-hours or weekends:

650-330-6317

Report water waste
Online

650-330-6750

 

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