Menlo Park Municipal Water

Menlo Park Municipal Water (MPMW) provides water to approximately 4,400 service connections within two service areas: the Upper Zone (providing water to the Sharon Heights area) and the Lower Zone (providing water to areas east of El Camino Real). MPMW purchases water from the San Francisco Public Utilities Commission and is piped from the Hetch Hetchy reservoir in Yosemite National Park to Menlo Park through the San Francisco Regional Water System.

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Water rates

The City Council adopted five-year water rates on May 11, 2021. A new three-year water rate study will be conducted to determine the water rates for the period of July 1, 2026 to June 30, 2029.

Water billing and assistance

Learn about your water bill, our past due water policy and the rate assistance program.

Water conservation/ Drought

Water is a precious resource, one that has to be managed today to ensure our natural supply remains available for future generations.

Water providers

Several water providers operate within Menlo Park city limits. Look up your water provider by address.

How to read a water meter and check for leaks

Tips to determine if you have a water leak and how to read your meter

Water projects and plans

Learn about Menlo Park Municipal Water's related capital projects and water planning documents.

Prepare for a water outage

Learn about how to prepare for a water outage.

Water service requests

Request services such as construction water meters, new connections, fire flow requests and more.

Water quality

Menlo Park Municipal Water routinely monitors its distribution system for bacteriological quality, chlorine residual, general physical parameters and disinfection by-products.

Contact us

Working hours: 
Monday - Thursday: 7:30 a.m.- 5:30 p.m.
Every other Friday(PDF, 131KB): 8 a.m. - 5 p.m.

City Hall counter hours: 
Monday - Thursday: 1 p.m.-5:30 p.m.
Every other Friday(PDF, 131KB): 1 p.m.-5 p.m.

Billing and customer service
For account information, billing questions or to make a payment
Monday - Friday, 8 a.m. - 5 p.m.
menlopark.util360.com
844-360-7733
Email

For urgent water issues call us: 650-330-6750

  • Water main break
  • Water leaks (City owned service line)
  • Quality concerns 

After-hours and weekends, call the police non-emergency line: 650-330-6300

Email anytime for non-emergency requests: water@menlopark.gov

Make an appointment

Report other non-emergency Public Works Department issues through ACT

ACT is the City's online issue platform. Some examples of issues to report via ACT include:

  • Park maintenance
  • Damaged street signs
  • Streetlight outages
  • Sidewalks/ tripping hazards
  • Missed street sweeping

 

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