Menlo Park Municipal Water

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Menlo Park Municipal Water transitioned water billing vendors from Minol Inc. to Util360 to improve customer service. The new billing portal will allow customers access to a better customer portal with enhanced features such as water use tracking, automatic water leak alerts, more payment options, fixed billing due dates and consistent auto-pay dates.

Water service will not be interrupted as a result of the billing vendor transition. 

Customers can access the new water billing portal online at menlopark.util360.com.

Customers can also access the billing portal on Util360’s free mobile app. Open the App Store or Google Play store on your mobile device and your mobile device to access the app through the App Store or Google Play.

This transition does not impact set water fees and rates.

Yes, all current Menlo Park Municipal Water customers can activate their water account on the new portal in the following ways:

• If you have an existing account, reset your password by clicking the “Reset Password” link.
• Search for your account number using the “Find my account” search bar.
• Use the “Create my account” button to enter your account information and register your existing account

*Note: Your last five digits of your old Minol account number will now be your account number on the new portal. Example: If your Minol account number is 2020-00000-12345, your new Util360 account number will be 12345.

Beginning in May 2024, customers will receive their bills on the same day each month and bill due dates will be consistent. Bill payment will be due 24/25 days after the bill is received.

You do not need to cancel your Autopay payments. Your payment information is not stored on the Minol portal. Please re-enroll in Autopay on the new Util360 portal as soon as possible to not miss any payments. 

Autopay is a convenient payment method that automates recurring bill payments. It helps ensure on-time payments and simplifies bill management. Customers who sign up for Autopay will be charged on the bill due date each month. Please review the Autopay Terms and Conditions(PDF, 117KB)  when signing up for Autopay. You may sign up for Autopay in one of the following ways:

Online

• Click on Autopay (Without Registration) from menlopark.util360.com
• Click on Autopay on the Dashboard after logging into your account

Mail

• Include the clipped coupon from the bottom of your bill along with your check payment. Indicate on the coupon that you would like to sign up for Autopay by checking the box on the left hand side and signing your name.

After May 16, Minol will no longer be accepting water bill payments for Menlo Park Municipal Water customers.

After this time, customers will need to pay their water bill to Util360 by one of the following methods:
o Online: menlopark.util360.com
o Phone: 844-360-7733
o Mail a check (include your payment coupon and mail in the provided return envelope) to:

City of Menlo Park

PO Box 45372

San Francisco CA, 94145-0372

• In person at the following locations:

   *MoneyGram location payments will incur a $2.50 processing fee per transaction

If you have any questions regarding the water billing vendor transition please contact water@menlopark.gov or call 650-330-6750. For water account information, billing questions or to make a payment please contact Util360 at 844-360-7733 or visit menlopark.util360.com to submit a support ticket. 

Customers received a brochure in the mail with detailed information prior to the portal going live. You can view the PDF version here.