Detect a water leak

• Turn off all faucets and water-using appliances
• Locate your water meter and lift the cover to see the meter dial
• If the needle is moving, you have a leak
• If the needle appears to be still, record the meter reading or mark the needle position with a pencil or piece of tape
• Keep the water off. Wait at least 15-30 minutes
• Reread the meter gauge or check the needle location again. If the needle has moved, you could possibly have a leak somewhere in your system
• If you have a leak, contact a plumber or leak detection agency to find the source

• Shut off the main water valve to the inside of your house
• Return to the water meter and lift the cover to see the meter dial
• If the needle appears to be still, record the meter reading or mark the needle position with a pencil or piece of tape
• Keep your water off and wait at least 15-30 minutes
• If the needle has moved and the water is shut off to the house, you have a leak somewhere outside of the house
• If the meter has not moved and the water to the house is shut off, your leak is somewhere inside the house

To report non-urgent matters such as potholes, graffiti, streetlight outages, missed street sweeping, city tree issue, traffic signals, illegal dumping, please submit an ACT request through the City website here.

New water service and customer service
For account information, billing questions or to make a payment

Mon-Fri, 8:00 a.m. - 5:00 p.m.

menlopark.util360.com

844-360-7733

Other water-related issues

Mon-Fri, 8:00 a.m. - 5:00 p.m., closed every other Friday

Email

650-330-6750

After-hours or weekends:

650-330-6317

Report water waste
Online

650-330-6750