Detect a water leak

• Turn off all faucets and water-using appliances
• Locate your water meter and lift the cover to see the meter dial
• If the needle is moving, you have a leak
• If the needle appears to be still, record the meter reading or mark the needle position with a pencil or piece of tape
• Keep the water off. Wait at least 15-30 minutes
• Reread the meter gauge or check the needle location again. If the needle has moved, you could possibly have a leak somewhere in your system
• If you have a leak, contact a plumber or leak detection agency to find the source

• Shut off the main water valve to the inside of your house
• Return to the water meter and lift the cover to see the meter dial
• If the needle appears to be still, record the meter reading or mark the needle position with a pencil or piece of tape
• Keep your water off and wait at least 15-30 minutes
• If the needle has moved and the water is shut off to the house, you have a leak somewhere outside of the house
• If the meter has not moved and the water to the house is shut off, your leak is somewhere inside the house

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For account information, billing questions or to make a payment

Mon-Fri, 8:00 a.m. - 5:00 p.m.

menlopark.util360.com

844-360-7733

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Fri 8:00 a.m. - 5:00 p.m.

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650-330-6750

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Fri, 7:00 a.m. – 5:00  p.m.; Closed every other Friday(PDF, 92KB)

650-330-6780

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650-330-6317

Report water waste
Online

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