Water rates

Adopted 2022-2026 municipal water rates

The City Council adopted five-year water rates on May 11, 2021. The City Council also adopted new capacity charges, a one-time charge for new and upgraded connections to the water system. It is based on the size of the service connection and recovers the value of system capacity provided for the new/upgraded service. A new five-year water rate study will be conducted in 2025 to determine the water rates for the period of July 1, 2026 to June 30, 2031.

Menlo Park Municipal Water relies on water rate revenues to fund the costs of operating and maintaining the water system including purchasing wholesale water from the San Francisco Public Utilities Commission.

Water rates are the same for all customers. Rates consist of the following components:

Item	Description
Meter charge	A monthly service charge based on meter size. There is a different monthly service charge for fire services based on the size of the service connection. This charge is included on customer monthly bills.
Consumption charge (3-tier)	A charge based on the amount of water consumption measured in centum cubic feet (ccf, where one ccf = 100 cubic feet = 748 gallons) in three tiers as follows: • Tier 1: 0 – 6 ccf • Tier 2: 7 – 12 ccf • Tier 3: Above 12 ccf This charge is included on customer monthly bills.
Capital facility surcharge	The capital facility surcharge is based on the measured amount of water used and helps to partially fund water capital projects. This charge is included on customer monthly bills.
Drought surcharge	The Water Shortage Contingency Plan(PDF, 4MB) includes six drought stages representing specific drought scenario (up to 10%, up to 20%, up to 30%, up to 40%, up to 50%, and greater than 50% reductions). The Plan includes City actions and corresponding regulations/prohibitions that would be implemented if the City Council declares a drought stage. Drought surcharges would be included on customer monthly bills during a City Council declared drought.
Capacity charges	Menlo Park collects monthly service charges for fire services and water capacity charges for new and upgraded connections to the water system based on the size of the service connections.
SFPUC wholesale pass-through rate	Menlo Park purchases all of its water from the San Francisco Public Utilities Commission. The adopted rates assumed certain SFPUC wholesale rates effective July 1 each year. Pursuant to California Government Code 53756, any additional increases in SFPUC wholesale water rates may pass-through to water users when the actual SFPUC rates exceed estimates. This pass-through provision applies to wholesale rates, water management charges and other regulatory or environmental charges required by SFPUC.

Contact us

To report non-urgent matters such as potholes, graffiti, streetlight outages, missed street sweeping, city tree issue, traffic signals, illegal dumping, please submit an ACT request through the City website here.

New water service and customer service
For account information, billing questions or to make a payment

Mon-Fri, 8:00 a.m. - 5:00 p.m.

menlopark.util360.com

844-360-7733

Other water-related issues

Mon-Fri, 8:00 a.m. - 5:00 p.m., closed every other Friday

650-330-6750

After-hours or weekends:

650-330-6317

Report water waste
Online

650-330-6750

FAQs

Why are water rates changing?

Water rates need to be reviewed regularly and adjusted as necessary in order to ensure the ability to fund regular ongoing operations and future capital infrastructure needs. Rates were last adopted in 2021, and they are normally reevaluated every five years. Each year, customers should expect to see a slight increase in water rates according to the adopted five-year water rate schedule in place.

When did the new rate schedule go into effect?

The latest adopted water rate schedule became effective for bills issued on or after July 1, 2021. A new five-year water rate study will be conducted in 2025 to determine the water rates for the period of July 1, 2026 to June 30, 2031.

The new water rates go into effect beginning on July 1, 2025 and will appear on customer's August water bills.

What is a ccf or water unit?

A water unit is equal to 748 gallons or 100 centum cubic feet (ccf) of water. Water customers are charged for each whole unit of water used during a billing cycle. Menlo Park Municipal Water does not charge for partial units.

How are water bills calculated?

The table below illustrates the total cost of an average residential water bill with 12 ccfs (8,976 gallons) of tiered usage.

Description	CCF	Cost/CCF	Monthly cost
Tier 1: 0–6 ccf	6	$6.18	$37.08
Tier 2: 7–12 ccf	6	$8.30	$49.80
Tier 3: over 12 ccf	0	$10.56	$0
Water capital surcharge	12	$1.92	$23.04
SFPUC wholesale pass-through	12	$0.74	$8.88
5/8” fixed meter charge (Check your bill for your property's meter size as this rate may vary. Refer to the water rates sheet(PDF, 125KB) for other fixed meter charges)			$33.53
Monthly total			$152.33

Do different types of customers have different types of rates?

No. All customers have the same rates which include a monthly meter charge, and the 3-tier rate structure and capital surcharge for metered water use.

How can I lower my bill?

You can reduce your water charges by conserving water and using it more efficiently. The City has a number of water conservation programs to help reduce water use and improve water use efficiency. Please visit our water conservation webpage for more information.